Customer Representative
Are you great at customer service and exceptionally organised? Do you excel in fast-paced environments where attention to detail is key? If you're looking for a role where your coordination and communication skills can shine, then Furry Travel has the perfect job for you!
About Us
The Furry Group is the fastest-growing premium pet care business in the UAE, dedicated to providing a full range of exceptional services for pets. We specialise in pet travel, as well as a reliable pet taxi service for convenient transportation within the UAE. Our professional grooming services offer top-tier care, keeping pets looking and feeling their best. At The Furry Group, we are committed to delivering the highest standards of pet care and convenience for pet owners across the UAE.
The Role
As our Dispatcher & Customer Representative, you'll be the link between our clients and drivers, ensuring smooth transportation. Your precise handling of ride requests, coordination with our fleet, and management of each booking will be essential to our daily operations.
What You'll Do
- Receive and process booking requests for our pet taxi and pet grooming services via WhatsApp or calls, collecting all necessary details.
- Inform clients about costs and promptly handle booking confirmations with accuracy.
- Use our CRM to create and manage customer profiles, ensuring all data (personal details, payment information, and ride specifics) is up-to-date and accurate.
- Generate and send invoices and payment links to clients, and follow up on pending payments to secure booking confirmations.
- Serve as the main communication hub for our drivers, providing them with complete details for each booking to ensure smooth service.
- Compile, optimise, and distribute daily schedules and routes for our driver fleet to ensure efficient operations.
What You'll Need
- Bachelor or Master Diploma
- Proven experience in customer service, dispatch, or a similar role
- Exceptional verbal and written communication skills
- Strong attention to detail and organized task management
- Proficiency in using CRM systems and other relevant software
- Ability to work under pressure and multitask across various bookings and coordination efforts
- Positive attitude, customer-first mindset, and problem-solving skills
What We Offer
- Compensation package based on experience
- Company culture that recognises hard work and offers opportunities for financial and career growth
- Visa sponsorship and healthcare for one person
- Work in a pet-friendly environment
- Be part of a rapidly growing and innovative company in the pet care industry
- Join a dedicated team passionate about pet welfare and exceptional service
Still Interested?
At Furry, we are passionate about our mission, and we hope you are too! If you have the necessary skills and a love for pets, then apply today by contacting us through the below form. We can't wait to hear from you.
